Shipping policy

Thank you for shopping with us! We strive to ensure that your experience is smooth and enjoyable. Below is our shipping policy that outlines everything you need to know about shipping your orders.

Lucky for you, we are currently offering free worldwide shipping on every order! Be sure to take this advantages of this promotion before it's over (we normally offer free shipping on all orders above $85). We package & ship orders to nearly every country across the globe but transmit time will vary from location to location.

All orders are processed within (1-3 business days).  This timeframe includes order verification, tailoring, quality checks, and packing. Orders are not shipped or delivered on weekends or holidays. If we anticipate a significant delay due to holidays or unforeseen circumstances, we will notify you via email.

The typically delivery timeframe is anywhere from 14-25 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays.

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can track your order status on our website or through the carrier’s tracking portal. Sometimes additional delays may arise that are beyond our control such as postal delays or custom inspections. Thank you for your patience and understanding!

Why do I have multiple Tracking numbers?

We carry products that ship from different warehouses and locations. If you've order multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each others.

Currently, we do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that the shipping address is complete and accurate to avoid delays.

If your item arrives damaged, please contact us within 7 days of delivery. We may require photos of the damaged item for our records. In the case of a lost item, please reach out to us within 30 days of the shipment date. We will work with you to resolve the issue promptly.

Depending on your locations and laws in your area, you may be liable to pay for duties and taxes once you received your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

In some instance, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

If you wish to return or exchange an item, please refer to our return policy for detailed instructions.

We are here to help! If you have any questions regarding shipping, please contact our customer service team:

Email: support@joynfunmall.com

We reserve the right to update or change our shipping policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for choosing us!